Word-of-mouth marketing for your restaurant

  • Engage with your customers: Talk to your customers and listen to understand what they need to be kept engaged. Do your best to remember the names and preferences of regular customers.
  • Keep your customers posted: An essential part of any marketing strategy is consistency. In other words, you need to be regular in your updates. SMS, email newsletter, or social media posts are great tactics to let your customers know if you are opening another location, or launching a new menu item.
  • Value customer feedback: Feedback has an impeccable impact on your reputation and thus, your daily sales revenue. It is important that your customers feel that their feedback is appreciated and their opinions matter. Pay special attention to good reviews and handle negative reviews smartly. In the restaurant universe, excellent service and mediocre food beats poor service and scrumptious dishes. Your food can be improved, but your bad attitude will do some irreparable damages.
Photo by Clay Banks on Unsplash
  • Customer loyalty programs: Customers love to be rewarded. Give them a purpose and a goal to come back to your restaurants more frequently.
  • Referral programs: They work similarly to loyalty programs in that customers are equipped with a tool to talk about your restaurant. Create exciting referral campaigns and reward your beloved customers with points when they share your content and refer their friends to try your food. It is a great win-win situation for both you and your customers. Make sure you offer them with compensation once they reach a target. A free meal or deep discount would be enticing!

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Skipli

Skipli

Restaurants use Skipli to show their food online and keep 100% profits from delivery and takeout orders. Pay a flat rate instead of thousands of dollars.